Refund policy
Returns & Exchanges
At StillWear Trends, every item is made to order especially for you. This made-to-order process helps reduce waste and supports more thoughtful production.
Because our products are made to order, we are unable to accept returns or exchanges due to:
- Ordering the wrong size
- Selecting the wrong color
- Changing your mind
- Buyer's remorse
Please review product descriptions, sizing information, and your selected options carefully before placing your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 14 days of delivery so we can help.
Email us at:
admin@stillwear-trends.com
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the issue
- Photos of the packaging, when relevant
We'll review your request and work with our fulfillment partner to determine an appropriate resolution, which may include a replacement or refund when applicable.
Please do not return an item without contacting us first, as made-to-order products may not require a physical return in order for us to resolve the issue.
Order Cancellations
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once it has been submitted. If you notice an issue with your order, please contact us as soon as possible.
Our Commitment
We want you to feel confident shopping with StillWear Trends. If there is a problem with your order that resulted from a production error, damage, defect, or incorrect fulfillment, we'll work with you and our fulfillment partner toward an appropriate resolution.